Shipping

Phoom is currently sold as a presale. Orders placed now are queued for our first production run and ship in the order they were received.

Presale timeline

Presale orders are expected to ship within 4–6 weeks of the presale closing. You'll receive an email with tracking as soon as your jar leaves our facility. If anything changes, we email every presale customer directly — no silence.

Where we ship

• Australia — standard tracked shipping, 3–7 business days after dispatch.
• New Zealand, United States, Canada, United Kingdom, EU — tracked international, 7–21 business days after dispatch.
• Other destinations — email info@phoom.co before ordering and we'll confirm whether we can ship to you.

Shipping rates

Live rates are calculated at checkout based on your address. Prices on the storefront are shown in AUD. Your card issuer will convert to your local currency.

Customs & duties

International orders may incur import duties or taxes on arrival, set by your local customs authority. These are the buyer's responsibility and are not included in the shipping cost.

Lost or damaged parcels

If your parcel is marked delivered but missing, or arrives damaged, email us within 14 days at info@phoom.co with your order number and a photo (for damage). We reship free of charge — no forensic investigation.