Returns & Refunds

We want you to love your Phoom. If it doesn't work for your skin, we'll make it right.

30-day satisfaction guarantee

Try Phoom for up to 30 days from delivery. If you're not happy for any reason — texture, scent, how your skin reacts — email info@phoom.co with your order number and we'll refund your purchase. You can keep or discard the jar; we don't ask for the product back. One guarantee per household.

Cancelling a presale order

Because presale orders fund the production run, you can cancel any time before your order ships for a full refund to your original payment method. Once dispatched, the 30-day satisfaction guarantee above applies.

Damaged or wrong item

If your jar arrives broken, leaking, or isn't what you ordered, email a photo within 14 days of delivery and we'll ship a replacement at no cost.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

How to reach us

Email info@phoom.co with your order number. We reply within one business day (Australian Eastern time).